Jessica M. Manzo, SHRM-SCP, SPHR, is an experienced human resources professional with more than ten years of experience in employee and union relations, employee engagement, benefits and policy administration, customer service, and training and development.
Her background includes experience with American Airlines, where she was a Manager, HR Business Partner in Charlotte, NC; US Airways, where she worked in various HR roles, including HR Manager; Auralog Inc. of Phoenix, AZ, where she was Recruitment Coordinator; and Remstar International of Westbrook, ME where she began her career and supported both manufacturing and leadership employees from an HR perspective. In December 2013, while based in Charlotte, NC, she participated in the merger of US Airways and American Airlines that resulted in the largest airline in the world.
“I enjoy the ‘responsibility’ of HR, of understanding the whole picture and the balance between the needs of business and employees,” explains Jessica. “HR can be messy. I like talking through issues, coming up with solutions, and putting a plan together.”
Throughout her career, Jessica has supported employees in more than 25 cities with exposure to a wide range of people, cultures, and business needs. She is passionate about working with individuals and employers to ensure employees have the information, work environment, and tools necessary to be engaged, effective, and productive.
Jessica earned her Bachelor of Science in Leadership and Organizational Studies with a minor in Human Resources Management from the University of Southern Maine, graduating Cum Laude. She holds a Society for Human Resource Management–Senior Certified Professional (SHRM-SCP) Certification and a Senior Professional in Human Resources (SPHR) Certification.
A Millinocket, ME native, since 2008 Jessica spent four years in Phoenix, AZ, four years in Charlotte, NC and recently returned home to Maine. She plays the piano and ukulele, teaches tap dance in Portland, enjoys the fabulous cooking of her boyfriend Nicholas and loves to cuddle with their new Yorkie puppy, Charlotte.